guest experience member- ALL LOCATIONS

Reports To: Studio Lead

Employment Status: Part Time, 12+ hours per week

KEY RESPONSIBILITIES

  • Greet and engage clients in a positive and friendly manner

  • Provide the highest level of client/customer service and hospitality to all clients/prospective clients

  • Share pricing and class information with prospective clients

  • Deliver Megaformer machine demos to new clients

  • Complete studio tours with new clients

  • Work alongside and support LW instructors to ensure a successful and seamless client check-in and class experience

  • Ensure complete knowledge of MindBody system

  • Assist Management with day-to-day operations of the studio

  • Ensure prompt response to studio emails; notify Studio Lead if needed

  • Understand Lagree West product knowledge, policies and procedures for retail operations

  • Complete basic Megaformer machine maintenance

  • Actively maintain studio cleanliness and organization between each class so each client receives the best LW experience

  • Assist in retail inventory at the end of the month

  • Complete opening and/or closing checklists

  • Perform other studio duties as needed

QUALIFICATIONS

  • MindBody software experience a plus

  • Leadership experience a plus

  • Must have superior customer service skills

  • Must have excellent interpersonal skills and a service-oriented outlook

  • Must be highly organized

  • Ability to work independently as well as on a team

  • Should have a strong ability to communicate clearly with team members, clients and senior management

  • Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

  • Must be available to work:

    • Minimum of three shifts per week; minimum 4 hours each

    • Ability to work flexible hours; early morning/late night/ weekends

    • Some holidays (open year-round)

  • If you cannot commit to three shifts per week- ask us about our Guest Experience Energy Exchange program!

To apply, please send your resume to: admin@lagreewest.com