studio lead- gastown
Each studio has it's own studio lead. Your mission is to maximise the guest experience inside and outside of the studio. When it comes to your studio, you are the go-to point of contact for guests, trainers, and our guest experience team. You keep the wheels turning and a finger on the pulse! This position is highly entrepreneurial and no two days will look the same.
REPORT TO: Operational Manager
BREAKDOWN: 90% in studio, 10% outside of studio
TYPE OF WORK: Part time/ Full Time Employee, 20-30 hours per week. Some early mornings, evenings and weekends may be required.
1) Creating a Legendary Guest Experience Team
-building and maintaining your people pipeline
-training and development
-auditing hours and performance of your guest experience team
2) Studio Maintenance
-manage appearance and cleanliness of studio
-manage studio supplies
-audit trainers, front desk staff, and cleaners
4) Customer Service
-greeting clients in a positive and courteous manner
-handling complaints and escalating if required
-living the 'Lagree Life', acting as an ambassador of the brand and promoting the company values
- providing a concierge experience, with special focus on new guests and our super clients
REQUIREMENTS: You are entrepreneurial, highly organised, customer focused, operationally savvy, with experience leading teams. Bonus points for experience with Mindbody!