LAGREE WEST policies


Cancellations

Change of plans? Don't sweat it (no pun intended).  We have a 12 hour cancellation policy. That means if you cancel your class 12 hours or more before the class you will receive a full credit back onto your account. If cancelled within the 12 hour window you will lose your class credit. 

Classes cancelled after the 12 hour window, will be considered late cancellations and charged as if attended. However, you may show-up on standby for another class during the same day and if a spot is available- it's yours! We cannot promise that a spot will be available, those who attend on standby assume the risk that the class may be full. Please note, our standby policy does not apply to Classpass reservations.

All classes should be cancelled online. Log into MindBody, go to My Info, click My Schedule and click Cancel next to the class time. 

For guests enrolled in 'Monthly Unlimited' all no shows and late cancels will incur a $25 fee.

Waitlist

If the class you want to attend is full, join the waitlist. To join the waitlist you must have a class credit in your account. If a spot opens up, you will be notified by email, text, or phone depending on the preference set in your profile. To receive these reminders your Mindbody profile must be set to accept notifications and reminders.  You can remove yourself from the waitlist up to 1 hour before the class starts-- please do so if you no longer plan on joining the class -- if you are pulled off the waitlist within the 12 hour cancellation window- your account will be credited as if you attended.

TO CHECK YOUR WAITLIST STATUS, LOG INTO MINDBODY, GO TO MY INFO, CLICK MY SCHEDULE. IF YOU GOT INTO THE CLASS IT WILL SAY “WAITLIST UNCONFIRMED.” IF YOU DO NOT WANT THIS CLASS, BE SURE TO REMOVE YOURSELF OR NOTIFY US AND WE’LL REMOVE YOU! 

Running Late

Arriving on time - if not early - is a best practice to get set up and in the zone for class. Doors open 15 minutes before the start of class and are locked when class begins.

A timely arrival will also ensure you get your workout in, as in fairness to all customers, open Megaformers will be released to standby guests at the scheduled class start time. 

If you are arriving late, please email info@lagreewest.com, to avoid your spot being given to someone on standby or being locked out. Please note, guests will not be permitted to join class after the 10 minute mark, as it is too disruptive to the rest of class and you will not receive a balanced work out. 

If it is your first class, please arrive a minimum of ten minutes before class. If we are unable to give you a machine orientation you will not be permitted in class. Sorry, but it's for your own safety!

All services are non refundable. 
 

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