LAGREE WEST policies
GENERAL TERMS AND CONDITIONS
Instructors are subject to change without notice. Please visit the Lagree West schedule for details.
Lagree West accepts Visa, Mastercard, or debit. Our studios do not accept cash or American Express.
All services must be pre-paid.
All sales are final. Classes are non-refundable, exchangeable, or transferable.
We require guests to wear grip socks during the workout. These are available to rent or purchase in studio.
Change of plans? Don't sweat it (no pun intended). We have a 12 hour cancellation policy. That means if you cancel your class 12 hours or more before the class you will receive a full credit back onto your account.
Classes cancelled after the 12 hour window, will be considered late cancellations and charged as if attended. However, you may show-up on standby for another class during the same day and if a spot is available- it's yours! Please note, our standby policy does not apply to Classpass reservations.
All classes should be cancelled online. Log into MindBody, go to My Info, click My Schedule and click Cancel next to the class time.
For guests enrolled in 'Monthly Unlimited' all no shows and late cancels will incur a $25 fee.
If the class you want to attend is full, join the waitlist! To join the waitlist you must have a class credit in your account. If a spot opens up, you will be notified by email. To receive these reminders ensure your profile is set to accept notifications and reminders.
TO CHECK YOUR WAITLIST STATUS: Log into mindbody> Go to ‘My Info’> Click ‘My schedule’. If you got into the class it will say “waitlist unconfirmed”.
You can be pulled off the waitlist up to one hour before class start. Please remember to cancel your waitlist request if you no longer wish to attend class. If you are pulled from our waitlist within our 12 hour cancellation window, the cancellation policies apply.
Arriving on time - if not early - is a best practice to get set up and in the zone for class. Doors open 15 minutes before the start of class and are locked when class begins.
A timely arrival will also ensure you get your workout in, as in fairness to all customers, open Megaformers will be released to standby guests at the scheduled class start time.
If you are arriving late, please email email@example.com, to avoid your spot being given to someone on standby or being locked out. Please note, guests will not be permitted to join class after the 10 minute mark, as it is too disruptive to the rest of class and you will not receive a balanced work out.
If it is your first class, please arrive a minimum of ten minutes before class. If we are unable to give you a machine orientation you will not be permitted in class. Sorry, but it's for your own safety!