Operations + People Manager
Lagree West: We offer efficient, high-intensity, low-impact workouts that build a deep mind-to-muscle connection. Our pilates-inspired classes are delivered in elevated, community-driven studios across Vancouver and Victoria.
Our Team:
Joining our team means helping create the kind of experience people look forward to all day. We care about how guests feel in the room, how we support each other, and how we show up every shift. We hold ourselves to a high standard and take pride in delivering consistent excellence, from the first hello to the last stretch.
Our values of Creating Amazement, Growth Mindset, and Pure Connection shape how we show up for guests and for each other. They’re the standard we hold, the way we lead, and the reason our studios feel the way they do.
Role Summary
The Operations + People Manager is a highly structured, analytical team member responsible for the seamless execution and improvement of central operations. Reporting to the Operations Director, they serve as the essential bridge between strategy and daily execution.
This role requires a proactive executor who can own core processes, ensure cross-functional projects maintain momentum, and manage critical vendor relationships. The Operations + People Manager brings a sharp eye for detail and a focus on organizational efficiency for every task from auditing complex Notion architecture and managing security systems to acting as the internal administrative linchpin for new studio builds. They are a clear and proactive communicator, capable of navigating the complexities of multi-unit fitness operations with a focus on scalability and operational excellence.
The responsibilities and duties of the position described here are representative of those that this individual is expected to perform. This is not a comprehensive list and other duties may be assigned.
Core Responsibilities
Business Operations & Strategy
Standard Operating Procedures: Ensure operational policies and procedures are up to date at all times and proactively assist in the development of new standard operating procedures (SOPs).
Financial & Data Oversight: Prepare reports and analyze cross-functional data at the request of the leadership team to support informed business decision-making and identify specific operational efficiencies.
System Administration: Act as the lead administrator for company tools including Mariana Tek, 7Shifts, Slack, Notion, etc.
Strategic Research: Support with research and assessment of potential new processes, systems, and tools in an effort to improve operational efficiency.
Project Review: Regularly review active projects across all business functions (Marketing, People, Ops, Finance, Product) to track progress against deadlines.
People Operations
Workflows: Lead the operational side of the employee lifecycle, including formalizing onboarding/offboarding workflows.
Talent Acquisition Support: Support the recruitment process for future Central Operations roles while keeping applicant tracking systems up to date for all roles across the company.
Onboarding & Training: Support the operational training for new hires to ensure they are proficient in company systems and Notion architecture.
HRIS Administration: Support the management of the company’s HRIS by ensuring data accuracy and troubleshooting system issues.
New Studio Openings & Facilities
Construction Liaison: Provide operational support during new studio builds by managing requests from contractors and ensuring all internal follow-ups are completed in a timely manner.
Build-Out Documentation: Keep spec books and build-out requirement documents up to date. Formalize "learnings" from past openings into clear, usable guides for future projects.
Facilities Oversight: Manage the facilities ticketing system to ensure maintenance issues are resolved in a timely, cost-effective, and efficient manner. This includes tracking high-priority repairs through to completion and identifying recurring issues to prevent future operational disruptions.
Vendor Management: Act as the primary point of contact for key suppliers and service providers to ensure quality and cost-effectiveness.
Security Systems Management: Act as the primary administrator for all studio security systems, including alarms, cameras, and door access controls. This includes managing staff permission processes and coordinating with security vendors for maintenance.
Systems & Compliance
Workspace Optimization: Build and maintain high-functioning Notion workspaces that serve as the "source of truth" for the company.
Database Auditing: Perform routine audits of Notion databases to ensure data integrity, proper usage, and alignment with business objectives.
Operational Compliance: Ensure all studio locations are operating in alignment with internal policies and local regulatory requirements (e.g., health and safety standards, business licensing).
Risk Mitigation: Proactively identify operational risks such as outdated safety protocols or system vulnerabilities and work with leadership to implement corrective actions.
Company Culture
Operational Excellence: Set a high bar for quality and accountability, ensuring that central operations and systems reflect the premium standard of the Lagree West and Jaybird brands.
Integrity: Act with integrity at all times and in accordance with the company’s core values: Creating Amazement, Growth Mindset, and Pure Connection.
Communication: Effectively communicate in a clear, concise manner using the right communication channel to team members and service providers
Required Skills & Qualifications
Industry Experience: 3+ years of operational experience specifically within boutique fitness or high-touch hospitality. You must have a deep understanding of the logic behind class-based scheduling, studio utilization, and the specific pressures of a multi-unit fitness brand.
Technical Architecture (Notion & Mariana Tek):
Notion: You are an expert-level architect. You don't just use Notion; you build relational databases, manage complex permissions, and optimize workspaces for team-wide adoption.
Mariana Tek (or similar platform): You have back-end administrative experience. You understand the nuances of credit rules, membership contracts, and promotional configuration within the platform.
Systems Management: Proven experience in the administration of essential business tools, including 7Shifts (labor management), Slack (communication protocols), and Google Workspace. Experience with HRIS and ATS platforms is required.
Physical Operations & Security: Practical experience managing digital-to-physical security systems and cloud-based camera/alarm systems.
Project Stewardship: Demonstrated ability to act as a "project linchpin" tracking cross-functional deadlines, gathering requirements for construction build-outs, and ensuring no detail is missed in the transition from plan to execution
High-Stakes Communication: Exceptional ability to distill complex operational data into clear briefs for senior leadership. You must be comfortable with proactive flagging (telling leadership when a project is at risk before it fails).
Analytical Detail Orientation: A relentless eye for the nitty-gritty. You are someone who finds the one broken link in a Notion database or the one incorrect setting in a pricing window before it impacts the guest.
Measures of Success
Operational Efficiency: Demonstrable improvement in studio workflows or cost-savings through process redesign.
Proactive Flagging: Leadership is alerted to potential project delays before they become critical issues.
Document Accuracy: All SOPs and build-out documents are current, reducing the need for leadership to answer repetitive technical questions.
System Reliability: Notion and Mariana Tek are consistently maintained with high attention to detail.
Culture & Values: You demonstrate a growth mindset and a commitment to "Pure Connection" by supporting the team across all business functions.
Perks of Being on the Team
Unlimited Standby Classes – Move, sweat, and reset whenever space allows
Exclusive Discounts – On Lagree West classes, retail, and partner brands
Growth Opportunities – Be part of a growing brand with room to advance
Wellness-Focused Workplace – A positive, inspiring environment
Connected Team Culture – Work alongside people who get it
Job Information
Reports to: Operations Director
Employment Status: Full-time, permanent
Location: Hybrid (Vancouver, BC). Minimum 1-2 days per week in-studio or shared office spaces, as dictated by business needs.
Wage: Starting at CAD$36.60 an hour
Benefits: Standard health benefits plus Health Spending Account (HSA)
Steps to Apply
To apply, please complete the application below.
Please note that only short-listed applicants will be contacted. We appreciate your interest and the time you took to apply!
Lagree West is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone on our team.
This job description is intended to outline the general responsibilities and expectations of this role. It is not a comprehensive list of all duties that may be required. Responsibilities, deliverables, and expectations may evolve based on business needs. The company reserves the right to modify this description at any time.
Application Deadline: April 17th, 9pm pst